Booking Policies

Booking Policies

Details guests must know about your home:

Must climb stairs

Potential for noise (neighbors, proximity to local nightlife, early morning trash pick-up, construction, etc)

No parking on property for Apts A, B and D at 43 Spring St

Surveillance or recording devices on all properties for security and insurance purposes. Tampering with cameras is a criminal offense and will result in an immediate termination of the reservation with no refund. 

These are older apartments in a high humidity area, some mustiness and creakiness is to be expected. No refunds will be given for allergies or other medical conditions.

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By booking on this site, Guest agrees to abide by the Rental Rules listed here at all times while at the property and shall cause all members of the rental party and anyone else Guest permits on the property to abide by the following rules at all times while at the property. Please read thoroughly before booking and feel free to ask any questions for a full understanding or clarification of these rules.

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CLEANING AND LINEN SERVICE POLICY

The home is provided with pillows, linens, blankets, towels, kitchen towels, comforters, hand towels (1 per bathroom) and bath towels & washcloths (1 per registered guest). A cleaning service to clean the house and linens on your departure is included on your invoice. You are responsible to ensure that all debris, rubbish and discards are placed in plastic bags upon departure, and soiled dishes and cooking utensils are cleaned and returned to their proper location. Linens, blankets, pillows, bedspreads, comforters and towels are provided. It is standard for beds to be made for Guests arrival as part of the linen and cleaning service. The home is provided with a starter set of toilet paper & paper towels. Owners do not guarantee that these extra items will always be available for extended stays and guests may need to replenish their own paper goods, toiletries, & laundry detergent, etc.

CONDITION OF PROPERTY

Owners have, to the best of their ability, given an accurate description of the property and its condition. Guest understands that it is considered as reserved "sight unseen". Our cleaning staff will have cleaned it before your occupancy. - All electrical, plumbing and appliances should be in working order. The failures of operation of certain extra amenities, such as TVs, cable, games, or the Internet and WiFi service are not a basis for any refund. Owner will make every effort to have these items repaired but does not guarantee that they will be repaired during Guests occupancy. - If the premises appear dirty or damaged upon check-in, Guest shall inform Homeowner immediately. Guests must inform owners within 2 hours of check-in for a free follow-up clean. Guests must provide time-stamped photos of any unclean areas or other items of concern in order to receive a free follow-up clean. - We will do our best to have tradesmen attend to the problems but may not be able to fix everything over holidays and weekends. - Under no circumstances will any of the rental money be refunded or returned because of the condition of the house. The Guest agrees to hold the Owner harmless from any liability for the condition of the house. Use at your own risk.

CLEANING & REPAIRS

All homes have cleaning included in the total rent. Please note that cleaning does not include dishes & cooking utensils. If additional cleaning is required after you leave, it will be charged to your credit card. Guest agrees to keep house, furniture and furnishings in good order. Removing, adding or changing furniture without Owner’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. Guest is responsible for cost of replacement of any damage to furniture or premises and replacement of missing items. Under no circumstances can any furnishing or linen be taken outside.

ENTRY OF PREMISES

With Guest’s permission, which is hereby given, Owner or Owner’s representative may enter the premises during reasonable daylight hours without securing prior permission from Guest for emergency purposes only, but shall give Guest notice of such entry immediately prior if possible and immediately thereafter. In any emergency, Owner or Owner’s servicing agents may enter the premises at any time without permission of Guest for the purposes of making repairs to alleviate such emergency. If Guest abandons or vacates premises, Owner may, at his option, terminate this agreement, re-enter the premises and remove all Guest's property.

CANCELLATION POLICY

If Guest wishes to cancel his/her reservation, the total due will be refunded as follows:

- 14+ Days:  We provide a 48 hour grace period in which a guest may cancel their reservation after booking provided the reservation is made within 14  days of check-in. No refunds will be given for any cancellations after this 48 hour period.

-  7-14 Days:  Reservations made less than 14 days of check-in will receive a 50% refund with cancellation within 48 hours of booking.

-  Less Than 7 Days:  Reservations made within 7 days of check-in will have a 2-hour cancellation window, after which there will be no refund.  Guest is responsible to obtain travel insurance.

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HURRICANES & TROPICAL STORMS

There are NO REFUNDS for hurricanes, tropical storms or other inclement weather conditions, even if a mandatory evacuation is ordered (optional travel insurance is offered for Renters protection or Renter may obtain through a third party. Renter ASSUMES THE RISK without the purchase of a travel insurance policy).

TRAVEL INSURANCE

We encourage all renters to purchase traveler insurance. Traveler insurance is not required to rent our properties. We do not provide any refunds for cancellations after 48 hours of booking under any circumstances. Protection and Insurance is offered by online sites such as  HomeAway and VRBO during the checkout procedure. You can also compare with: www.insuremytrip.com, www.travelguard.com  or any other insurance provider of your choice. Select a policy that meets and covers unexpected events to protect your personal goals and needs. We do not promote or endorse any particular coverage. We are not insurance agents nor licensed to sell insurance. Vacation Rental Insurance reimburses for the pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses including but not limited to weather changes and other Acts of God, illness, injury, financial changes, etc. We strongly recommend you purchase this valuable protection.

QUIET HOURS

Guests should not create excessive noise at a level that disturbs the neighbors; Code-enforced neighborhood quiet hours are from 10:00 pm to 8:00 am.

CHILD PROOFING

Guest understands that no special efforts have been made to “childproof” this house, and accept the risk or harm to any children we allow on the property. These risks are not limited to, but include access to the outlets, stairs, adjacent street, cleaning supplies in the house and plants in the house, patio and on the street, that might be poisonous if ingested.

FURNITURE

All furniture must be returned to its original location on Guest's departure or an additional charge will be made.

MISSING ITEMS

Renters will be charged for any missing items reasonably attributable to Renters and not returned after notification. The cleaning service performs an inventory/survey of the property after Guests depart and notifies the Owner of any missing items. Owner will notify guests in the event that items were inadvertently taken, and provide guests the opportunity to return the missing items.

USE OF SECURITY CAMERAS

Renters understand and accept that the property is protected with outside security cameras. These cameras are used to protect the property from potential break-ins and theft. There are NO cameras inside the house.

PERSONAL PROPERTY

Guest understands that any personal property of and used by Guest is not insured by Owner and Owner shall not be responsible for any lost, stolen or missing property of the Guest or property of Guest left after check out.

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KEYS

Lost keys will incur replacement costs of $25. Guests can be let back into a locked apartment for a fee of $30. Please keep track of your keys.

WATER AND SEPTIC

The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT flush anything other than toilet paper. NO feminine products should be flushed at ANY time. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to $200.

NO PARTIES

This is not a party house. The Renter must be 25 years of age to book this Vacation Rental. Any special occasions such as weddings, receptions, family reunions or increase of occupants (guests not registered on registration form) must be disclosed at the time the reservation is made and is subject to Owner's advanced approval. Prom parties, fraternity or sorority parties and graduation parties are not allowed at any time. Adults cannot rent property on behalf of underage guests, no exception.

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NON-SMOKING

This is a NON-SMOKING vacation rental. Evidence of smoking, such as the smell of cigarette or cigar smoke inside the home by the cleaning crew is sufficient basis to charge the renter for smoke cleanup and removal from linens, rugs, AC ducts, filters and furniture. This type of clean up is expensive and Renter is Liable for the deep cleaning Costs incurred. Smoking is allowed outside only. All cigarette butts must be disposed of in a fire-safe container. They must NOT be thrown on the sidewalk, yard, porch or driveway. Severe fines may occur if cigarettes are found on the premises, or vaping, cigars, cigarettes or any other type of smoking is observed within the unit.

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DRUGS AND ILLEGAL SUBSTANCES

Absolutely no drugs or other illegal substances or behavior allowed on the premises. Evidence of this behavior will be turned over to the police and the reservation will be immediately terminated with no refund. Illegal substances include marijuana, cocaine, underage drinking and anything else that carries a criminal sentence. 

PET POLICY AND FEES

Pets are permitted only with prior approval. There is a $75/pet fee with a maximum of 2 pets. Under no circumstances and at no time should pets be allowed on the furniture or in the restricted areas, including but not limited to, the bedrooms. Pets MUST ALWAYS be crated if left unattended in the home. Owner will provide one dog kennel for Guest’s use, which must be properly cleaned and returned to the queen bedroom closet upon departure. Unreported pets or pets in excess of 2 shall be fined an additional $100/pet/night.

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MAXIMUM OCCUPANCY

Advertised by property. Beds are only provided for 4 except for the Sweet Pea Retreat and the Southern Peach. Guests must adhere to advertised maximum number of guests.

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PARKING

Parking in the driveway is not permitted except for guests in apartment C (King and Spring Place). Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. All renters must park in a local parking garage, and must not block the parking or access to the sidewalk to the back of the house or the sidewalk. Owner is not responsible for damage to vehicles under any circumstances.

SUBLETTING

Guest is not authorized to let or sublet all or any part of the premises nor assign the lease or any interest in it without the prior written consent of the Owner.

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CHECK-IN & CHECKOUT

Check-in is at 3:00 PM and checkout is 10:00 AM. A late checkout is subject to extra rental charges at the rate of $100/hour after a grace period of 30 minutes. Guests may arrange for extra nights in advance to avoid any late checkout fees. Extra nights are charged at the daily rate and may be granted if available. If Guests are not present when cleaning crews arrive and have left their possessions in the house, cleaning crews will collect their possessions and remove them from the premises in order to prepare the unit for incoming guests and Guest will be charged $150 for this service. PLEASE checkout promptly, the cleaning crews have a very short time window to prepare the unit for new guests. -Please note that guests are required to plan accordingly if they arrive in the city before check-in. Guests are always welcome to leave their bags on the porch ahead of time or after their stay, but will not be granted access to the property before the designated check-in time. The owner is not liable for the loss or theft or damage to any personal property left on the porch ahead of the designated check-in time or after the check-out time. Guests shall store their property on the porch at their own risk.

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CHECK-OUT PROCEDURES

Renters are responsible to complete the check-out procedures in the provided guest package that includes a checkout list and to ensure that the keys are placed back in lockbox and the home is left in as-good or better condition than when it was found. HOLDING OVER: Because of the nature of Owner's business (short term winter and summer recreational rentals) Guest understands, and is hereby put on notice that any unauthorized "holding over" of the property past the stated rental period could severely jeopardize Owner’s business and cause loss of rental income from other previously booked guests, temporary and/or permanent loss of business, goodwill and reputation and, among other things, could force Owner to breach an agreement with similar short term summer and winter recreational Guest(s) who may have reservations during Guest's unauthorized "holding over" period. In the event, Owner may be legally liable in damages to said other guests. Guests should be aware that unauthorized "holding over" has been construed as a factor in establishing "malicious continuing occupation" of rental property, which may entitle Owner to treble damages in any unlawful detained action. Guest also recognizes the unauthorized "holding over" could be grounds in court as a cause of action for intentionally interfering with Owner’s prospective business advantage. In addition, we will charge $100.00 an hour past 10:30 a.m. on the day of check out.

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RELATIONSHIP OF PARTIES

It is specifically agreed and understood that the relationship between the parties herein shall be deemed to be of proprietor and lodger or Guest as opposed to a relationship of landlord/tenant. Guest specifically waives and make inapplicable to this lodging the provisions of South Carolina landlord/tenant law.

 

BEDBUG PROTOCOL

In the event Guest believes there may be a bedbug infestation, Guest must immediately notify Owner. Guest may vacate the premises temporarily while an inspection is being completed, and may be relocated to a vacant apartment in the event that the inspection comes back positive for infestation. False claims of bedbugs in order to circumvent booking policies are punishable by law. Owner will make every reasonable effort to secure a bedbug inspection by a pest control professional after verifying with a walkthrough either by the Owner or a third party. A report of these findings will be provided for the Guest upon request. A positive report will be followed up with a cancellation and full refund or alternatively, a relocation to a new apartment based on vacancy. A negative report may result in the inspection fee being deducted from the guest’s security deposit and further legal action if Guest is attempting to illegally accrue a refund. Owner is aware of the laws and restrictions and will make every reasonable effort to make it right should bedbugs become a problem.